We make it easy for users to get support from us and our experienced helpdesk team is ready when you need them. We know how frustrating it is for users to experience any problem with their technology. We are all so dependent on technology to do our jobs that we don’t have time to wait when we have a problem.
With Axcell, there’s no waiting on hold forever for support. No waiting hours or even days for support. Either email us, call our support line or log in to our portal and you’ll have someone helping you in about 4 minutes!
Our helpdesk team has immediate access to your system and all of the other network components and has the resources and documentation of your network so that we can get users back working quickly!
Key Axcell Helpdesk advantages:
- No waiting on hold for support
- Local and friendly
- No Geek Speak
- No level 1 support.
- We know YOUR company
- Super fast response time – 4 Minutes
- No cumbersome escalation rules
- Focus on getting users back to work, not on resolving technical problems
- Everything is logged and can be reported
- One question user satisfaction survey on every ticket
Axcell is your Chicagoland IT team.
Experienced, Highly Responsive, Proactive and easy to work with.
You focus on your business - Relax - We’ll Handle I.T.