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ConnectWise PSA Helps Axcell Technologies Grow 50% in One Year
Axcell Technologies is a respected provider of outsourced IT services in the Chicago area. Axcell serves a variety of industries including manufacturing, real estate, healthcare, transportation, and finance.
As the company grew, President Rick Vines began looking for an integrated Professional Services Automation (PSA) solution to help better manage the dispatch and scheduling aspects of the service ticket process. During the evaluation process, Vines was impressed with the functionality that ConnectWise had to offer and how it tied in to all areas of the business. “ConnectWise is at the center of what we do.
We use it for just about everything on the operations side.” said Vines.
Read our case study with ConnectWise.
As a provider of out-sourced IT services, match the responsiveness of an in-house staff.
With the emergence of managed services, the efficiency and effectiveness of a help desk operation is central to an IT service provider’s success. Customers require fast response to their issues and clear communication during the entire resolution process.
Axcell Technologies is a provider of outsourced IT services based in the Chicago area. Industries represented in Axcell’s client base of 35 companies include manufacturing, real estate, healthcare, transportation, and finance.
Axcell Technologies and Intel help Chicagoland business
Axcell Technologies uses Intel vPro technology-based PCs to help deliver a level of service that makes them a strategic partner to their customers—enabling strong account control. 50% less PC dowtime and 40% faster problem resolutions mean they can better guard their customers’ productivity. Expensive deskside visits are cut by 83%.
